Our answering system setup is very straightforward. We discuss with you the ‘ideal’ service, and requirements, then build your protocol from there.
FAQs
A selection of frequently asked questions regarding our business answering services at Amundson & Amundson
Am I able to manage call-forwarding for my business?
Yes. All diversions are programmed on your phone or web portal with your telecommunications provider.
Can I receive messages while travelling overseas?
Yes. Message delivery can be at any time, by any means you request, and can be changed as you require.
Can I track or view statistics of your interactions?
Yes. Reports can be provided to you in a variety of formats at any time you require.
How can I be sure your team are providing friendly and professional customer care?
You can rest assured, our team leaders complete call reviews on a regular basis with all our staff.
How often am I able to make changes to my script?
Hourly, daily, weekly or monthly – you can update us the minute something changes in your business.
What happens if I change my products or services?
Update us immediately and we will update our staff and systems to reflect your changes. We will also re-train our operators as required.
How reliable are your systems?
Our systems are backed up 24/7 with full technical support.
Am I locked into a contract?
We have a contract to ensure your privacy, however our contracts are structured to provide you with a maximum of flexibility.
You seem to have a large team – will I receive personal service?
Always. Everything we do is personalised.
