Testimonials

“When the phone rings and we are dealing with guests we can leave it and know that it will get answered. The service of Amundson & Amundson is very affordable compared to the increase in new business we have gained by having the phone answered professionally 24 hours a day, seven days a week. Our clients love how they can talk to a real person. Having this back up afterhours is great. If guests are ringing from overseas it appears to them that we are open 24 hours on the reception desk. I recommend Amundson & Amundson because you have a very stable team of people who work for you and this means our business is always well looked after.”

“What I like about using Amundson & Amundson is I can feel comfortable that my phones are always answered in a professional and knowledgeable manner. As on onsite property manager it’s good to know I will only be called out after hours if it is an emergency. You can go mad otherwise! Using your services work out to be less than 10% of the cost of hiring a full time person to do the same thing so we have saved a huge amount of money on our business costs. We now have far less stress by having highly trained people professionally handling all incoming phone calls. This means our phones are always answered by Quest St Kilda Bayside staff or by Amundson & Amundson staff. Our clients love being able to talk to a real live person and not an answer phone or voice mail. I highly recommend A&A because they are reliable and have a great reporting system and good communication. They are very easy to deal with and talk to. They look after my business after hours.”

“What I like about the 24 hour Personalised Answer Service provided by Amundson and Amundson from a Claims perspective is that calls that require urgent attention are able to be answered and routed to the correct person who can assist them .This means our customers get the help they require 24 hours a day. The most important benefit I’ve received from using the services of Amundson and Amundson is it means that the staff on call can still have their leisure and family time knowing that the calls they get transferred to them will be people that need to talk to the claims team.”

“By using the 24 hour Personalised Answer Service provided by Amundson and Amundson his takes away the rubbish calls from the overnight on site manager -she only gets called for important stuff. This lengthens the time we keep an onsite manager. The most important benefits I’ve received from using the services of Amundson and Amundson is have been able to remote the control of items like the front door and lock box so relieving the night manager of afterhours check ins.”